Refund Policy

Last updated: June 8, 2026

At Avela Body, your satisfaction is our top priority. We want you to feel confident trying our products, which is why we offer a 60-day risk-free trial on eligible purchases.

This Refund Policy outlines how returns, refunds and exchanges work when you purchase from Avela Body.

1. 60-Day Risk-Free Trial

We accept refund requests within 60 days of delivery.

If you do not experience noticeable improvements within 60 days, simply contact our support team and we’ll help you with the return process.

To be eligible for a refund, you must provide:

  • A valid order number or proof of purchase

  • Your return request within 60 days of delivery

  • The item returned to us if requested by our team

We reserve the right to refuse refunds where we believe the policy is being abused or where the product was not purchased directly from our website.

2. Returns

To begin a return or refund request, please contact our support team at:

Email: support@avelabody.com

Once your request is received, we will provide the return instructions and return address.

Please wait for confirmation before sending any item back. Items returned without prior authorisation may not be eligible for a refund.

3. Refunds

Once your return is received and approved, we will issue a refund to your original payment method.

Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Refunds are issued for the product cost only, unless the item was defective, damaged or sent in error. Original shipping costs are non-refundable.

4. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery at:

Email: support@avelabody.com

Please include your order number, a description of the issue and clear photos of the product and packaging.

If approved, we will arrange a replacement, exchange or refund.

5. Exchanges

We only replace items if they are defective, damaged upon arrival or incorrect.

For exchange requests, please contact us at support@avelabody.com within 7 days of receiving your order.

6. Late or Missing Refunds

If you have not received your refund yet, please:

  • Check your bank account or payment account again

  • Contact your credit card provider or payment service, as processing times can vary

  • Allow up to 10 business days for the refund to appear

If you still have not received your refund after 10 business days, please contact us for further assistance.

7. International Orders

Customers outside the United States are responsible for return shipping costs unless the item is defective, damaged or incorrect.

Duties, customs fees and import taxes are non-refundable.

If a package is undeliverable or returned to us due to refusal, incorrect address or failure to collect, the original shipping cost will not be refunded.

8. Disputes and Chargebacks

Before filing a chargeback or payment dispute, please contact our support team so we can resolve the issue directly.

We are committed to resolving customer concerns fairly and in accordance with Shopify Payments, PayPal, Klarna, Stripe and other payment provider policies.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date above.

Contact Us

For any questions about returns or refunds, please contact us:

Email: support@avelabody.com

By placing an order on our website, you agree to the terms outlined in this Refund Policy.